Data Controller Name: Casino Destinations Private Limited
As a data controller, CD is managed by Casino Destinations Private Limited (hereinafter referred to as CD) has a legal obligation under gambling regulations to process personal data from the player for the purposes of allowing him/her access to use its services and in order to allow him/her to participate in games and provide him/her with ancillary services.
The purpose of this notice is to inform you about our policies for the collection, use and disclosure of personal information. Your information will not be shared with anyone except for the named parties in this privacy notice.
We reserve the right to update this privacy notice at any time without prior notice. CD shall at all times process data in accordance to the privacy notice that you have consented to at the time of your consent. Upon a change in policy, we will alert you with a website banner notice; your continued use of the website and/or its services will constitute your consent to the updated notice.
CD is deeply committed to protecting and respecting your privacy and also ensuring your security when you use our Services. Accordingly, we have put in place this Privacy Policy to help you understand what we do with your personal data and how we protect and process it.
CD reserves the right to change the Privacy Policy at any given time. If this shall happen, we will notify you of any material changes before they come into effect. We shall inform you of any such amendments by email where you will be redirected to the revised privacy policy on our website.
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By visiting the website, mobile apps or other online properties, or by creating an account through our services, you hereby indicate that you have read and understood this Privacy Policy.
This Privacy Policy sets out:
CD Limited is a data controller based in Colombo, Sri Lanka. Our registered address is: Apartment No SH4, Lucky Plaza, St.Anthony’s Mawatha, Colombo-3, Sri Lanka.
If you have any questions regarding your personal data please contact our Data Protection Officer at support@casinodestinations.asia
During the registration process and when you subsequently use your CD account, you are requested to submit specific personal information.
The first type of information which we collect is information that identifies or may reasonably identify an individual may consist of the following but not limited to:
When you open an account and register to use our services, you are asked to provide certain details about yourself, such as your first and last name, date of birth, phone/mobile number, email address, gender, home or another physical address.
In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
In order for us to provide our services, we automatically record different information related to your account and your use of our services, including with respect to your unique user name, password combination for your account, transactions, deposits, balances, bets, withdraws, bonuses and winnings. We also collect information regarding potential gambling problems or addictions, based on your pattern of gambling across our services, in order to ensure a responsible gaming environment and as required by law.
In order for you to enjoy all of the functions of the Services (e.g place bets, perform purchases, play in tournaments, etc.), payment information will be collected from you, such as your preferred currency of deposit, credit card number and bank account details.
We also collect information which you provide us voluntarily, such as information that you have provided while contacting us via email or telephone or signup forms on our website. For example, when you respond to communications from us via email or share additional information about yourself through your use of the services, such as on the chat feature and in games. This includes information you are willing to share with us for the purpose of improving and developing our relationship with you, as well as for maintaining your stratification from our services (i.e your marital status and family, your hobbies and interests, and other information you share with us through surveys)
We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI and MAC address), browser fingerprinting, IP address and geo-location data.
We record or monitor telephone calls for customer support, training and/or security purposes.
During our events, we conduct interview and take photos and videos, which may feature attendees, speakers, sponsors or exhibitors. Where photos and videos are taken that feature you as an attendee, speakers, sponsors or exhibitors. Where photos and videos are taken that feature you as an attendee, speaker, sponsor or exhibitor, we may use your interview for promotional purposes (such as by quoting you)
When you register through your social network account, to use the services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friend’s list, as well as information you made publicly available on such account.
In addition, when using the Services, you may be able via your social network to “Invite a Friend” to use the services. Should the person accept your invitation, we may obtain personal information from him/her such as: name, email address, phone number and date of birth. We will use the personal information for the purposes set out herein and disclose such information only to third parties as detailed in this privacy policy.
We collect personal information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
Once you have created an account and have become a CD customer, additional information is processed on an on-going basis. CD may also collect:
a) A record of all internet communications and details of your visits to our Websites to ensure your site visitation runs smoothly and effortlessly according to your preferences in games, etc.
b) Payment information and details of transactions you carry out through the site, including your payment, withdrawals and wagers
c) Communications with us or our employees, for examples, calls, emails, and messages sent through the live chat service
d) Any additional information you submit through the website for example on forums, chat rooms, comment sections or in response to quizzes and questionnaires
e) Pages that you visited including what you have clicked on. Please view our Cookie Policy below for more information
f) Sometimes we may also request photo ID, proof of address, and source of funds
g) Occasionally we may also access your public records (eg.: news articles, social media, forums, official records such as the electoral roll).
To protect both you and us, we use services provided by third parties to help us decide whether to accept transactions from you by assessing your method of payment, and the devices you use to visit our Websites. These third-party services check whether the device or method of payment has been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, promotion abuse or credit card fraud.
The second type of information is un-identified and non-identifiable information pertaining to the users of our services, which may be made available or gathered via the player’s use of the services (“Non-personal information”).
Non-personal information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and keyboard language, the user’s ‘click-stream’ and activities on the services, the period of time the user visited the services and related time stamps, etc.
For avoidance of doubt, any non-personal information connected or linked to any personal information shall be deemed as personal information as long as such connection or linkage exists.
Types of non-personal information we collect from or about you:
a) Log-in history and technical information: In order to enhance the functionality of the services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the services, etc.)
b) Gameplay information: We record game play information including amongst other things, your deposits, bets, bonuses, game sessions duration and your high scores. We may also share and publish such information through any of our platforms.
c) Device and connection information: If you download the software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regard to other software which is running simultaneously with the software for detecting if you are using software which is associated with fraudulent activity (e.g robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
d) Analytics information: We collect information about your use of the services, such as applications’ usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the services.
e) Anonymous information: We may anonymize or de-identify the information collected by the services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy.
We use your personal data to try and provide you with the ultimate CD experience whilst ensuring we meet regulatory requirements, legal obligations and business related requirements. We process your personal data for the purposes of:
We use your personal data such as your name, date of birth and email address to help set up, manage and update your gaming account, and, if necessary, to contact you (according to your preferences) via your registered contact information in connection with the management and operation of your account.
We also use your personal data such as your device type, location and browser preferences to manage your account. We want to ensure that you experience the best version of CD on your device and are authorised to use CD in your current location. We do this based on our legal obligations and legitimate interests to provide you services.
As we want to give our customers the ultimate CD experience, we may also use your personal data to help with internal research and development, internal testing of the products and to help diagnose system issues and make content and service improvements to the website. This processing is required for the legal obligations and legitimate interests of CD.
CD is committed to ensuring that you gamble responsibly. So, to abide by legal obligations we will process your data to provide you with a safe environment to gamble, as well as to monitor you for potential at-risk behaviour.
Our Services are not designed or directed to persons under the age of 18 with respect to the use of the services (“Legally of Age”). If you are not legally of age, you should not download or use the services nor provide any personal information to us.
We reserve the right to access and verify any personal information collected from you. In the event that we become aware that a user of our services is not of legal age to gamble has shared any information, we may discard such information unless it is needed to comply with any legal or statutory obligation binding upon us. If you have any reason to believe that a minor has shared any information with us, please contact us at support@casinodestinations.asia
We are required to process and retain your personal data including but not limited to your name, account number, date of birth and location to prevent fraudulent activity, to detect and/or investigate crimes, and to ensure responsible gambling. Additionally, we may also process your personal data to meet our internal and external reporting requirements. This is required to meet our legal obligations.
CD will use your personal information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials concerning the services as well as products, services, websites and applications, including behavioural advertising. This may relate to:
a) Other companies within the Group
b) CD’s business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.
We may also share and disclose personal information with our marketing affiliates for the purpose to keep you informed of our latest updates to our services and special offers, which we, or our marketing affiliates, believe are relevant for you. Our marketing affiliates may use this personal information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
We will use your personal information for the purpose of providing you with promotional materials solely where we have a legitimate interest in doing so, or where we have obtained your affirmative consent.
You may at any time decline receiving further marketing offers from us or from our marketing affiliates by either:
Following the guidelines available on the marketing communications (such as selecting the opt-out link inserted in the promotional emails) via “My Accounts” page on the site or by contacting support at support@casinodestinations.asia . Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
Please note: you can control the delivery of certain advertising or social campaigns through the settings offered by the respective third party platforms (e.g Facebook).
CD has various policies and procedures designed to detect and prevent fraudulent and illegal activity that may jeopardize or negatively affect the integrity of our services. This includes fraud detection and our Anti-Money Laundering programme. We carry out this processing to comply with our legal obligations, this includes identifying risks associated with your activity on our services.
We need to use your personal data such as your account details, payment type(s), deposit method(s) and wager history to allow you to deposit and withdraw, and for our regulatory reporting. This is to comply with our Terms and Conditions and legal obligations.
CD will create new personal data about you by processing your data including but not limited to your betting and gameplay behaviour, interests, location and age to develop new features, functionality, products and services that are tailored to you. This will help us to ensure that:
a) The technical help you may need is in line with the device that you use, and
b) The promotions you receive are in line with your preferences, and
c) The customer support you receive is in line with your jurisdiction.
d) To conduct analytics, statistical and research (such as by compiling aggregated reports about your usage of certain features of our services)
e) To enable us to further develop, customize and improve the services based on the player’s common preference and uses
Additionally, this profiling is in our legal interests, as profiling of your personal data is for reasons such as meeting our legal requirements with regards to anti-money laundering, age verification, prevention of fraud, sports integrity and responsible gambling.
We review customer profile and betting data for the purposes of enforcing our terms and conditions managing our financial liabilities and risk on events and markets. This is both to comply with our legitimate interest and legal obligations.
Where you have not consented (or have withdrawn your consent to the processing of your personal information by us, we may continue to process your personal information for the following reasons:
a) Where processing is required for the performance of the contract (i.e. Terms & Conditions) between you and us
b) Where processing is necessary for compliance with a legal obligation to which we are subject
c) Where processing is necessary for the purpose of a legitimate interest of the Group (including marketing).
Certain trusted third party companies provide services essential to our ability to offer our gambling products to you, for example those that supply the software and games for our Websites, banking and payment services, identity verification, fraud prevention and risk management. We may be required to share some of your information with these companies, to be able to offer our Services to you. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your data is protected.
CD may also be required to disclose your information to government authorities, such as the police or our regulators, to comply with our legal obligations. We will also disclose information as required to enforce our terms of use as stated in the Terms and Conditions.
In the event of the sale of our business, or other business event, which results in us having to transfer your personal data to a third party, you will be notified via email, or notice posted on our website, to explain the identity of the new data controller and your options regarding your personal data.
Our site may contain links to and from the Websites of third party organisations. Please note that these Websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data.
CD does not sell or rent personal information to third-parties. We do not share your personal information, except as provided in this privacy policy.
CD’s employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements to respect the confidential nature of the player’s information pursuant to applicable gaming, data protection and privacy laws.
Any information that is disclosed in a public area of the website is public information and users should exercise caution when deciding to disclose personal information on the website. If you voluntarily disclose information in a public area of the website, such as a message board, that information may be collected and used by a third-party to send you unsolicited messages, advertisements or for other purposes. We do not control the actions of these third parties in public areas of the website. If you disclose information in a public area, you do so at your own risk.
Where we work, your data is processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, customer services, the processing of your payment details and risk/fraud management.
We ensure there are appropriate contractual controls over any third party that helps us process your data, which ensuring that your rights are upheld and your data is secure.
We store your data for as long as you are an active customer with us. Once you are no longer our customer, we will hold your personal data on our systems for as long as is necessary to comply our legal obligations in your jurisdiction, such those imposed by tax, gambling and laws.
While we use all reasonable efforts to protect your personal information, however, we cannot guarantee the absolute security of your data submitted through our websites.
You are a data subject, your personal data belongs to you, so you have rights over your personal data. Some of these rights only apply in certain circumstances.
If you want more information you can contact support@casinodestinations.asia
These are your fundamental rights:
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations.
For any further queries related to your rights, you can submit an email to support@casinodestinations.asia
